Privacy Policy
This Privacy Policy describes how Dehleze (a multi‑vendor e‑commerce marketplace) collects, uses, stores, shares, and protects the personal information of customers, vendors, and visitors who use our website and services. It explains the types of information we collect, how we use it, who we may share it with, and the choices available to you.
1. Information We Collect
We collect information that you provide directly, information we create in the course of providing services, and information collected automatically when you use our website or mobile applications. Common categories include:
- Identity & Account: name, username, account identifiers, profile information, and account credentials (hashed passwords).
- Contact: email address, phone/mobile number.
- Addresses: delivery, billing, and other address details needed for order fulfillment.
- Orders & Transactions: order history, items purchased, prices, discounts, taxes, receipts, shipping and tracking numbers.
- Vendor / Seller Data: business name, contact information, bank or payout account identifiers (where required to send payouts), product listings, inventory, and other information vendors provide to operate their storefront.
- User Content: reviews, ratings, comments, messages, and other content you post.
- Support & Communications: correspondence with customer service, chat transcripts, and related metadata.
- Device & Usage: IP address, device identifiers, browser and operating system, pages viewed, search queries, referral data, and performance or diagnostic information.
- Cookies & Similar Technologies: cookies, local storage, and analytics identifiers used to enable site functionality and measure usage.
- Other Information: any other information you choose to provide to us (for example, preferences, images, or business documentation provided by vendors).
2. How We Use Information
We use personal information to operate, provide, and improve our marketplace and related services, including to:
- Create, verify, and manage user accounts and profiles.
- Process and fulfill orders, including payment processing, invoicing, shipping, and returns.
- Facilitate communication between buyers, sellers, and support teams.
- Provide customer service, respond to inquiries, and resolve disputes.
- Send transactional messages and important account or service notifications.
- Detect, prevent, and investigate fraud, abuse, security incidents, and other prohibited activities.
- Provide personalized content, recommendations, and improvements to our products and services.
- Comply with legal obligations, reporting, and tax requirements.
- Send marketing communications where we have consent or a legitimate interest and where permitted by law; users may opt out of promotional messages.
3. Marketplace and Vendor Data
Dehleze is a multi‑vendor marketplace. To enable commerce, certain customer information necessary to complete an order will be shared with the relevant vendor(s), logistics partners, payment providers, and other service providers involved in fulfilling the order.
Examples of information shared with vendors include the customer's name, shipping address, order items, and contact details needed to deliver the order. Vendors receive only the information reasonably necessary to fulfill their marketplace responsibilities. Vendors are required to handle customer data in accordance with this policy and applicable laws.
As between Dehleze and vendors, vendors are responsible for the content of their listings and for complying with applicable laws and regulations governing their business activities.
4. Payment Information
Payment processing may be handled by third‑party payment service providers. We do not store full card numbers or banking credentials unless explicitly communicated and secured under a separate agreement. When you provide payment information, it may be transmitted directly to and processed by the payment processor in accordance with that provider's security practices and privacy policy.
We may retain transaction records and limited payment metadata (e.g., transaction identifiers, last four digits, payment method type) for accounting, fraud prevention, and legal compliance.
5. Shipping and Delivery
To deliver orders, we share necessary shipping and contact information with shipping, courier, and logistics partners. This typically includes name, delivery address, phone number, and order details required for pickup, transit, or delivery.
7. Third‑Party Services
We may engage third‑party service providers to perform services such as payment processing, shipping, analytics, hosting, authentication, customer support, communications, and security. These providers process personal information on our behalf under contract and are only permitted to use the information to perform the services we request.
9. Data Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption where appropriate, network and system protections, and operational policies.
No system is completely secure; while we strive to protect your data, we cannot guarantee absolute security. We will notify affected users and authorities as required by applicable law in the event of a data breach.
10. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce our agreements, and for the legitimate business purposes described in this policy. Retention periods may vary depending on the type of information and applicable law.
11. Your Rights and Choices
Subject to applicable law, you may have rights to access, correct, or request deletion of your personal information, or to object to or restrict certain processing. You can manage account information within your account settings and opt out of marketing communications by following the unsubscribe instructions in those messages.
To exercise rights that cannot be completed through account settings, please contact us using the details in the Contact section below. We will respond in accordance with applicable law.
12. Account and Data Deletion
If you wish to delete your account, log in and use the account deletion options where available or contact support. We will process deletion requests in accordance with applicable law. Certain information may be retained to satisfy legal, tax, or regulatory requirements or to complete existing transactions.
13. Children's Privacy
Our services are not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe we have collected information from a child, please contact us and we will take steps to remove the data where required.
14. International and Third‑Party Processing
Information collected by Dehleze may be processed or stored in jurisdictions other than your residence. When data is transferred internationally, we take steps to ensure appropriate safeguards are in place in accordance with applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact Dehleze support:
Email: dehleze.pk@gmail.com
Legal Review
This Privacy Policy is provided for informational purposes and should be reviewed by qualified legal counsel before final publication to ensure compliance with applicable laws and regulations in the jurisdictions where Dehleze operates.