Frequently Asked Questions
Answers to common questions for vendors using the Dehleze dashboard.
How do I create a vendor account?
Go to the Register page, enter your email to receive an OTP, verify the OTP, then complete the registration form. Provide accurate store and contact details to avoid delays.
I didn't receive the OTP. What should I do?
Check your spam folder. If you still don't receive it, use the 'Resend OTP' option on the verification page or contact support at +92 322 4540783 (WhatsApp: +923224540783).
How do I add products to my store?
From the vendor dashboard, go to 'Products' → 'Create' and fill in product details, images, variants and pricing. Follow field validation hints shown on the form to avoid errors.
Are there any fees or commissions?
Dehleze may apply a commission to sales. Check the dashboard's 'Payments' area for fees and payout details. For specific commission rates and payout schedules, contact support.
Who handles shipping and returns?
Vendors are responsible for shipping items to customers unless otherwise agreed in promotions. For returns, follow the returns workflow in the Orders section and coordinate with the customer support team when needed.
What if I can't access my account?
Use the 'Forgot password' flow on the login page. If you still need help, contact support with your registered email and a short description.
What happens if my listing violates policies?
Non-compliant listings may be removed. Repeated violations can lead to account restrictions. Contact support for guidance on resolving policy issues.
How can I promote my products on Dehleze?
Use the 'Promotions' and 'Campaigns' features in the vendor dashboard. For marketing assistance or featured placements, contact the vendor support team.
How can I contact support directly?
Phone: +92 322 4540783 — WhatsApp: +92 322 4540783. Provide your vendor email, store name and order IDs (if applicable) for faster resolution.